You may return most new, unopened items within 14 days of delivery for a full refund provided that you have contacted us first and received an RMA (Return Merchandise Authorization) number. All opened items will be subject to a 15% restocking fee. Items returned without an authorized RMA number will be refused and a refund will not be given. Please contact us via email for an RMA number: firstname.lastname@example.org
We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).